FAQ's

General Questions

Q. What is my account number and bank routing number?

A. For personal accounts, the account number is the 10-digit number immediately following the routing number at the bottom of your check. Our bank routing number 053112275 is listed first followed by your 10-digit checking account number.

Q. How can I change the address on my accounts?

A. You can change your address by contacting your neighborhood location to complete a Change of Address form.

Q. How can I order personal and/or business checks or deposit slips?

A. You can order checks online, or by contacting your neighborhood location.

Q. How can I place a stop payment?

A. You can stop payment of a check through online banking, through Telephone Banking system or by contacting your neighborhood location.

Q. How do I stop an auto-debit from my account?

A. If another financial institution or company, such as an insurance company or health club, is debiting your account, you will need to contact them directly to cancel the auto-debit.

Q. How do I send a wire transfer?

A. Requests for an outgoing wire transfer must be originated in person at your neighborhood location during lobby hours. You will need to contact the receiving company/organization to obtain their wiring instructions. There are fees to send wires both domestically and internationally. For complete details, please contact your neighborhood location.

Q. What information do I need for an incoming wire transfer?

Bank: Crescent State Bank
Bank address: 206 High House Road Suite 100, Cary, NC 27513
ABA# 053112275
Beneficiary (receiving customer):
Beneficiary address:
Beneficiary account#
Wire amount:
Reference Information (if applicable):

You will need to provide your Crescent State Bank account number to the company who will be wiring the funds to you. Remember: your account is the ten-digit number located at the bottom of your check following the ABA/Routing number.

Certain fees may apply. For more information, please contact your neighborhood location.

Q. How do I change my name on my accounts?

A. To change your name on an existing account, you will need to complete a new signature card and provide verification of the legal change of name, which includes an updated social security card. You can do this by contacting your neighborhood location.

Q. What does "electronified" check mean?

A. An electronified check means that the information from the paper check has been submitted to us electronically. The merchant or other financial institution guarantees that this is a true representation of the paper check and that they are submitting the electronic request in place of the paper check. They further guarantee that the paper check will not be submitted for payment. With an electronified check, Crescent State Bank does not receive the paper check; therefore, we cannot return it in your statement.

Product & Service Questions

Q. Does Crescent State Bank have notary service available? When and where?

A. Notary service is usually available during lobby hours in our offices. We recommend that you call ahead to verify that there is a notary available. Certain fees may apply.

Q. What is the safe deposit box availability?

A. Safe deposit box availability varies by office. It is best to check with your neighborhood location to determine if the box size you would like is available.

Q. How can a third party receive a payoff quote for my loan?

A. A third party can request a written payoff quote by faxing that request to your local branch; The request must include the client's written authorization.

Q. What are your deposit rates?

A. Click here for our current deposit rates.

Q. What should I do if my Debit card is lost or stolen?

A. Report your lost or stolen ATM card or Master Money Debit Card immediately by calling (877)427-3723

Q. What should I do if my credit card is lost or stolen?

A. Report your lost or stolen ATM card or Master Money Debit Card immediately by calling (877)427-3723

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