System Upgrade FAQ's
General Questions
Q: Will my account numbers change?
A: No. Account numbers will remain the same.
Q: Can I continue to use my checks and deposit slips?
A: Yes. You may continue to use your current checks and pre-printed deposit slips.
Q: Will my direct deposits, automatic transfers, or automatic payments from my checking account continue without interruption?
A: Yes. We have taken special care to insure that these services continue as always.
Q: Will my business Electronic Deposit (Remote Deposit) machine still work?
A: Yes. The machine will still work and still connect to the system with no changes on your part required. However on March 6th the cutoff time for deposits will be earlier than usual. Please consult the timeline for an exact time.
Deposit Account Questions
Q: Will my account statement change?
A: You should notice little change with the appearance of your paper statement.
Q: Will my statement date change?
A: All customers will receive a statement after processing on March 6th. Normal statement processing will resume March 31, 2009.
Q: Will my combined statement change?
A: You will now get your statement based on the statement
cycle of the primary account and it will include
activity and summary information for all the combined
accounts. Service charging and interest payment will
also be based on the statement cycle on the primary
account.
Q: Will my Quarterly Savings Statement Change?
A: You will no longer receive a quarterly statement that
service charges quarterly and pays interest monthly.
Savings accounts will pay interest and service charge
at the time the statement cycles. (Service charges will
be 1/3 the current amount to accomodate the change).
Loan Questions
Q: Will my loan payment due date change?
A: If you have a Crescent Line of Credit or Overdraft Protection Line of Credit your March payment will be due on March 26th, 2009. After March 31st, all payments will revert to their originally scheduled dates. Other loan payment due dates will stay exactly the same.
Q: Will the amount of my loan payment change?
A: There will not be any changes to payment amounts..
Debit Card Questions
Q: Can I continue to use my current Mastercard Debit Card?
You may continue to use your current debit card and
personal identification number (PIN) until 5:00 pm
March 6th, 2009. Prior to February 27, 2009, you will
receive a new Crescent State Bank VISA debit card
and PIN. You may begin using the new Crescent State
Bank VISA debit card March 6th, 2009 after 3:00pm.
Q: How can I activate my new Visa Debit Card?
A: Beginning March 6th through March 8th you can
activate your new Visa Debit Card in one of the
following manners: visit any ATM and use your PIN
(mailed separately) to make a transaction or visit a
local merchant and make a purchase using your new
Visa Debit Card with the PIN mailed to you. The card
will be activated from either type of transaction.
Q: Do I need to change automatic payments made with my Crescent State Bank Mastercard Debit Card?
A: Yes. You are responsible for changing ALL automatic payments linked to your Crescent State Bank Mastercard Debit Card. How do I do that?
Q: Will my Crescent State Bank Mastercard Debit Card PIN number change?
A: Yes. Your new PIN will be sent to you in a separate
mailer after you receive your new card. You may
change the system generated PIN to a number of your
choosing at any Crescent State Bank ATM machine or
in our Telephone Access System on or after 9:00 am
March 9th, 2009. How do I do that?
Consumer Internet Banking Questions
Q: I currently use Internet banking and online bill pay. Will I still have access to these services?
A: Yes. You will have access to your accounts through our Internet banking services. Most of the functionality currently in our Online Banking. The Bill Pay system will be upgraded. Please see the timeline for service interruptions the weekend of March 6-8, 2009.
Q: Will my ID/password change?
A: On March 9th, 2009 your ID will remain the same, however your password will change to the last four digits of your SSN/EIN. You will be prompted to change this the first time you login. You will also be promted to answer new identity authentication questions.
Q: What will change in Online Banking?
A:
The login address will change- you may need to set
up a new bookmark in your internet browser. The
look and navigation will change in our new Consumer
eBanking. There will now be a separate login for
Consumer eBanking and Business eBanking. You may view screenshots of the new site online.
Q: What will change in Bill Pay?
Q: The new consumer internet banking product will offer
an expanded group of payments made electronically.
The process for electronic payments will be
unchanged. The process for payments that still need to
be made via paper check will change. Rather than the
check being drawn off your checking account directly,
the funds will be drafted from your account prior to the
check being created. The funds will be deposited to
a central account on which the check will be drawn.
You must have available funds in your account prior to
the check being created in order for the payment to be
processed. You will be notified if a bill is rejected due
to insufficient funds.
Q: Will my payees, recurring and scheduled payments in Bill Pay convert?
A: Crescent State Bank is working diligently to convert all payees, recurring payments and pending payments. However, we ask that you print a current list of payees, pending and recurring payments prior to 12 pm March 6th and you compare that list to what is converted on March 9th. How do I do that?
Q: How can I prepare?
A: Your history in online banking and bill pay will not convert. We encourage you to print any screens that you may find necessary post conversion. Crescent State Bank will have your history available if you need it, but you may choose to keep copies for yourself. How do I do that?
Also - Pseudo names that you have set up in NetTeller Online Banking will not convert to the new Consumer eBanking. We recommend that you print your list of accounts and names so that you can "rename" them in the new program. How do I do that?
Q: Will my scheduled internal transfers such as loan
payments convert?
A: No- all recurring transfers in online banking will need
to be set again.
Q: Will I still be able to use Quicken, Quickbooks and Microsoft Money?
A:Yes, these services are available with the new
Consumer eBanking however you will need to reenroll
in the respective services.
Additional information can be found at:
Intuit
and Microsoft Money.
Q: Will Business Banking (Cash Management) change?
A: Yes. Business Banking customers will be notified
separately regarding changes to Cash Management.
Please note that there will now be separate logins for
Consumer eBanking and Business eBanking (formerly
Cash Management)
Q: What if I have questions?
A: After March 9th, Crescent State Bank will provide 24/7
help for Consumer eBanking customers. Please call
866.812.1315 if you have any questions or issues
Telephone Banking
Q: I currently use telephone banking to check my balance. Will I still have access?
A: Yes. Telephone banking will be available for your continued use after conversion weekend. For service interruption dates please consult the timeline.
Q: Will my PIN remain the same?
A: On March 9th, 2009 your password will change to the last four digits of your SSN/EIN. You will be prompted to change this the first time you login.
Don't see your question here? Email us or Call your local office.
